General Information and Clinic Policies

The following describes our view of psychological services, issues of confidentiality, the fees policy, and what to do in case of an emergency.

PHILOSOPHY

We believe that psychological assessment and psychotherapy are collaborative ventures. The more open and honest you can be, the better psychotherapy will progress. Your task is to talk about whatever is on your mind, and reflect upon what has been discussed.  As your psychologists, our task is to listen carefully; to look for patterns in your thinking and actions; to ask you questions to stimulate your thinking; to suggest alternative perspectives of events or strategies for problem solving; and to support you and help you alleviate emotional distress. We will often discuss your completing various “homework” tasks between sessions.

The psychotherapeutic approach should be tailored to the patient. Our first task is to assess what approach would be most useful to you. We will do this by asking many questions and possibly having you complete psychological tests. We will then explain what we can do for you, and what kind of time frame you can expect for the duration of treatment; we always try our best to make it as time and cost efficient as possible.  Please tell us what you would like to achieve through the therapeutic process.  You have the right to work at your own pace, and discuss the progress of your psychotherapy. Different patients will progress at different rates, and may be receiving different types of therapy. What matters is what works for you.

CONFIDENTIALITY

Everything discussed within the context of this relationship is confidential and no information is released without your consent. However, communications may take place between us and the referral source (e.g., physician). Exceptions to confidentiality include situations where it is believed that:

  1. the client is at serious risk of harming him or herself or someone else.
  2. the client is placing a child at risk for sexual or physical abuse.
  3. another health professional has sexually abused a client.

It is also possible that a court of law could subpoena your records.  A letter from the psychologist may be satisfactory in some cases; this would be discussed with you.

FEES

Our current per session (50 minutes) fee is $220.00, within the range of the rate recommended by the Ontario Psychological Association ($225.00 in 2012).  Patients are expected to pay for their sessions at each visit. Cash, debit, or credit card (Visa, MC) are accepted methods of payment.  We accept e-transfers for remote sessions as well. We do not accept personal cheques. 

If you are referred through your insurance company or as a result of a work-related injury or motor vehicle accident, you will not be billed directly, but must provide your employer/insurance information. If you have insurance that reimburses you for your psychotherapy expenses, we can issue or sign any document that you require for submission to your insurance company.

CANCELLATION POLICY

UNLESS YOU CANCEL 24 HOURS BEFORE YOUR APPOINTMENT YOU WILL BE CHARGED A 50% FEE.  A NO-SHOW WILL BE CHARGED A FULL AMOUNT. Courtesy reminders are made via text message or email one business day prior to appointments.  Should you prefer not to receive this, please let us know. 

Please note that the 24-hour cancellation policy still applies for missed appointments, regardless of the courtesy reminders.

IN CASE OF EMERGENCY

Sometimes you may have an emotional emergency which requires immediate attention. The first recourse is to call the office; we will get back to you as soon as possible. If you feel you cannot wait or it is outside our office hours, please go to the Emergency Department of the nearest hospital.

If you have any questions, please ask the front desk staff.